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Investing.com -- The European Commission plans to order Meta Platforms (NASDAQ:META) to reverse a policy that officials say effectively bans rival artificial-intelligence chatbots from communicating with users on its WhatsApp messaging platform as the regulator advances an antitrust investigation into the company.
The Commission intends to impose interim measures to prevent these policy changes from causing serious and irreparable harm on the market, subject to Meta’s reply and rights of defence, the regulator said on Wednesday, according to the Wall Street Journal.
Meta announced an update of its WhatsApp business terms in October 2025 that effectively banned third-party general-purpose AI assistants from the platform from January this year, prompting scrutiny from antitrust authorities in countries such as Brazil and Italy.
The European Commission launched its own investigation in December. Officials said in February they are concerned that Meta could be abusing its dominant position in messaging apps by refusing other businesses access to WhatsApp.
Meta offered to let rival artificial-intelligence chatbots communicate with users on WhatsApp for a fee last month in a bid to ease the regulator’s concerns, but EU officials said on Wednesday that the policy did not change the commission’s view that Meta appears to be abusing its dominant position and that it might harm competition in the AI assistant space.
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